Payment Methods: Demand Draft and Cash
Paper - i : fundamentals of quality management
Introduction to Quality
Early Years of Quality, What is Quality ?, A few
other meanings associated with the word Quality, Broader sense
meaning, Looking at various parameters for buying a T.V., Parameters
for choosing a Restaurant, Other definitions of Quality, Examples of
Quality Policies, Factors Affecting Quality: Markets, Money, Man,
Materials, Machines, Motivation, Modern Methods of Information.
stages of quality
Organization Quality, Product Quality, Individual
Quality, Service Quality, Divisions of Process Quality, Quality of
Design, Quality of Conformance, Quality of Performance, Evaluation
of Quality, Quality Control, The Concept of Control, Statistical
Quality Control, Total Quality Control, Quality Assurance, Process
Quality + Organization Quality, Definitions of Quality Assurance,
JIS Definition, Juran, Quality Assurance Activities, Important QA
Functions, TQM - Organization Quality + Process Quality + People
Quality, What is Quality Management, TQM Model, Four Pillars of TQM,
The Gurus of Quality
Dr. W. Edward Deming, Dr. Joseph M. Juran, Dr.
Philip B. Crosby, Dr. K. Ishikawa, Prof. A.N. Nankana, Introduction,
Quality Planning, Quality Control, Quality Improvement, Dr. Deming's
14 Points, 14 Points of Dr. Philip B. Crosby, Dr. Ishikawa's Company
Wide Quality Control (CWQC), Prevention Cost, Appraisal Cost,
Failure Costs, Nankana's 14 Lever Key.
quality management principles
Introduction, Eight Quality Management Principles
: Customer Focus; Leadership; Involvement of People; Process
Approach; System Approach to Management; Continual Improvement;
Factual Approach to Decision Making; Mutually Beneficial Supplier
Relationship; Need for Quality Management Systems, Quality
Management Systems Approach, The Process Approach to Quality
Introduction, Management Responsibility, Values
Attitudes and Behaviour, Goals, Communication and Teamwork,
Recognition, Training, Quality Control Circles, Suggestion Schemes,
Kaizen, Seven Tools of Quality Control : Check Sheet; Pareto
Analysis; Cause and Effect Diagram; Histogram, Scatter Diagram;
Graph and Charts; Stratification.
Quality Management Standards
Introduction, ISO 9000 Series of Standards,
Management Responsibility, Quality System, Contract Review, Design
Control, Document and Data Control, Preservation and Delivery,
Control of Quality Records, Internal Quality Audits, Training,
Servicing, Statistical Techniques, ISO-9001-2000, Scope, Normative
Reference, Terms and Definitions, Quality Management, System,
Documents Requirements, Management's Responsibility, Resource
Management, Infrastructure, Product Realization, Measurement,
Analysis and Improvement, ISO-14001 - Environmental Management
Systems, Introduction, General Requirement, Environment Policy,
Planning, Implementation and Operation, Checking and Corrective
Action, Management Review, Quality System Requirements for
Automotive Sector, QS-9000 TS 16949, Introduction, Management
Responsibility, Quality System, Contract Review, Design Control,
Document and Data Control, Purchasing, Control of Customer Supplied
Product, Product Identification and Traceability, Process Control,
Inspection and Testing, Final Inspection and Testing, Control of
Inspection, Measuring and Test Equipment, Inspection and Test
Status, Control of Nonconforming Product, Corrective and Preventive
Action, Handling, Storage, Packaging, Preservation and Delivery,
Control of Quality Records, Internal Quality Audits, Training,
Servicing, Statistical Techniques.
Introduction, What Customers See as World Class,
Key Factors, Tools for Becoming World Class, Quality Awards, Key
Capabilities of World Class Organizations.
Terminology Relating to Quality, Quality,
Requirement, Grade, Customer Satisfaction, Capability; Terms
Relating to Management, Management System, Quality Management
System, Quality Policy, Quality Objectives, Management, Top
Management, Quality Management, Quality Planning, Quality Control,
Quality Assurance, Quality Improvement, Continual Improvement,
Effectiveness, Efficiency; Terms Relating to Organization,
Organizational Structure, Infrastructure, Work Environment Set of
Conditions under which work is performed, Customer, Supplier,
Interested Party; Terms Relating to Process and Product, Process,
Product, Procedure; Terms relating to Characteristics, Quality
Characteristics; Terms Relating to Conformity, Conformity,
Non-Conformity, Defect, Preventive Action, Corrective Action,
Correction, Rework, Regrade, Repair, Scrap, Concession, Deviation
Permit, Release; Terms Relating to Documentation, Information,
Document, Specification, Quality Manual, Quality Plan, Record; Terms
Relating of Examination, Objective Evidence, Inspection, Test,
Paper - ii : basic statistics
Introduction, Definition of Statistics, Scope of
Statistics, Basic Concepts, Limitations of Statistics, Collection of
Data, Method of Collecting Primary Data, Sampling Versus Complete
Enumeration, The Principal Steps in a Sample Survey, Sources of
Errors in Surveys, Scrutiny of Data, Compilation of Numerical Data,
Presentation of Data, Types of Diagrams.
Frequency Distribution, and Measures of Location
Discrete (Attribute) and Continuous Variables,
Formation of Frequency Distribution : Working Rule, Graphical
Representation of Frequency Distribution, Typical Frequency
Distribution, Measure of Location, Arithmetic Mean, Geometric Mean,
Harmonic Mean, The Median, Mode, Partition and Quartile Values,
Comparison of Mean, Median and Mode, Mean, Median and Mode for
Continuous Random Variates, Concentration Curve or Lorenz Curve.
measures of dispersion, skewness and kurtosis
Measures of Dispersion, Moments, Cumulants,
The concept of probability
Introduction, Classical or Apriori Probability,
Aposteriori or Relative Frequency Theory, Subjective Probability,
Probability Models, Elementary Probability Space, Events and Their
Relationship, Point Sets, The Axiomatic Development of Probability,
Properties of Probabilities, Conditional Probability, Probabilistic
Random Variables and Probability Distributions
Random Variables, Discrete Random Variables, Some
Special Discrete Distributions, Continuous Random Variable, The
Normal Distribution, Other Continuous-Distribution Functions, Joint
Distribution of Several Variables, Discrete Joint Distribution,
Continuous Joint Distribution, Notion of Independence of Random
Variables, Examples, Conditional Distributions, Sums of Independent
Random Variables, Probability Generating Functions.
Expected values and variance
Expected Values, Variance, Conditional
Expectation, Conditional Variance, Variance of Sums of Random
Theoretical Distributions, Moment Generating
Functions, Discrete Distributions, Continuous Distributions.
Introduction, Review of Moment Generating
Function, Distribution of Sample Mean, Chi-Square Distribution, T
and F Distribution, F-Statistic.
Rules for rounding off numerical values
Scope, Rules for Rounding, Rounding Off to Unit
Fineness, Rounding Off to Fineness other than Unity, Successive
Rounding, Number of Figures to be Retained, Experimental Results,
Fundamentals of quality and seven tools
Fundamentals of Quality, What is Quality, Why
Quality?, How to Measure Quality ?, What Does Quality Cost ? Does it
Cost More ?, What are Quality Problems ?, What is the Role of
Statistics?, Tools of Quality, Cause and Effect Diagram, Check
Sheet, Pareto Analysis, Stratification, A Comprehensive Composite
Case Study, Scatter Diagram, Histogram, Run Chart, Conclusion.
Paper - iii : management systems and guides
quality - definitions, view points and dimensions
Introduction, Definition(s), Comprehensive
Definition of Quality, Quality View-points, Quality Management -
Customer's View, Quality Management - Producer's View, Quality
Management - Holistic View.
iso and Qms Standards
Introduction, Consensus, Scope, Decentralized
Management, Selection and Use of the ISO 9000:2000 Family of
Standards, The ISO 9000 Family, Implementing the ISO 9001:2000
Quality Management System.
Hierarchy of iso 9000 series - 1994 version
Introduction, ISO 9000 Family Classification, ISO
Iso 9001 : 2000 - Elements of Quality Management
Introduction, Scope, Normative Reference, Quality
Management System, Comments : Systematic Requirements, Establish
Quality System, Documentation Requirements.
iso 9001 : 2000 - Elements of quality management
Management Commitment, Customer Focus, Quality
Policy, Planning, Responsibility, Authority and Communication,
iso 9001 : 2000 - Elements of Quality management
Resource Management, Human Resources,
Infrastructure, Work Environment.
iso 9001 : 2000 - Elements of Quality management
Product Realization, Customer-Related Processes,
Design and Development, Purchasing, Production and Service
Provision, Control of Monitoring and Measuring Devices, Realization
Requirements, Control Realization Planning, Control Customer
Processes, Control Product Development, Control Purchasing Function,
Control Operational Activities, Control Monitoring Devices.
iso 9001 - 2000 - elements of quality management
measurement, analysis and improvement
General, Monitoring and Measurement, Control of
Non-Conforming Product, Analysis of Data, Improvement, Remedial
Requirements, Perform Remedial Processes, Monitor and Measure
Quality, Control Nonconforming Products, Analyze Quality
Information, Make Quality Improvements.
Introduction, Guidelines for Self-assessment,
Malcolm Baldrige - American national quality
Baldrige National Quality Program, Criteria
Purposes, Criteria for Performance Excellence Goals, Core Values and
Concepts, Visionary Leadership, Customer-driven Excellence,
Organizational and Personal Learning, Valuing Employee and Partners,
Agility, Focus on the Future, Managing for Innovation, Management by
Fact, Public Responsibility and Citizenship, Focus on Results and
Creating Value, Systems Perspective, Criteria for Performance
Excellence Framework, Organizational Profile, System, Information
and Analysis, Key Characteristics of the Criteria, Glossary of Key
Terms, Leadership (Category 1), Organizational Leadership, Public
Responsibility and Citizenship, Strategy Development, Strategy
Deployment, Customer and Market Knowledge, Measurement and Analysis
of Organizational Performance, Information Management, Work Systems,
Employee Education, Training, and Development, Employee Well-Being
and Satisfaction, Product and Service Processes, Business Processes,
Support Processes, Customer-Focused Results, Financial and Market
Results, Human Resource Results, Organizational Effectiveness
European quality awards
The Business Excellence Model, Integrating the
Model, The Need for a Model, The Fundamental Concepts of Excellence,
Results Orientation, Customer Focus, Leadership and Constancy of
Purpose, Management by Processes and Facts, People Development and
Involvement, Continuous Learning, Innovation and Improvement,
Partnership Development, Public Responsibility, Overview of the EFQM
Australian Quality awards
The Australian Business Excellence Model,
Leadership and Innovation, Strategic Direction, Organizational
Culture, Leadership Throughout the Organization, Environmental and
Community Contribution, Strategy and Planning Process, Understanding
the Business Environment, The Planning Process, Development and
Application of Resources, Data, Information and Knowledge,
Collection and Interpretation of Data and Information, Integration
and Use of Information for Decision-Making, Creation and Management
of Knowledge, People, Involvement and Commitment, Effectiveness and
Development, Health, Safety and Well-Being, Customer and Market
Focus, Knowledge of Customers and Markets, Customer Relationship
Management, Customer Perception of Value, Processes, Products and
Services, Innovation Process, Supplier and Partner Relationships,
Management and Improvement of Processes, Quality of Products and
Services, Business Results, Indicators of Success, Indicators of
Canadian quality awards
Canadian Framework for Business Excellence,
Section One - Leadership, Strategic Direction, Leadership
Involvement, Continuous Improvement, Section Two - Planning, Plan
Development, Plan Implementation and Review, Continuous Improvement,
Section Three - Customer Focus, Customer, Market and Product
Knowledge, Management of Customer Relationships, Continuous
Improvement, Section Four - People Focus, Human Resource Planning,
Participatory Environment, Continuous Learning, Employee
Satisfaction and Well-being, Continuous Improvement, Section Five -
Process Management, Process Development, Process Control, Process
Improvement, Continuous Improvement, Section Six - Supplier/Partner
Focus, Partnering, Supplier/Partner Management, Continuous
Improvement, Section Seven - Overall Business Performance, Customer
Focus, People Focus, Process Management, Partnership, Responsibility
to Society, Owner/Shareholder Focus.
Indian quality awards
Rajiv Gandhi National Quality Award, Frequency,
Benefits of the Applicant Organizations, Benefits to the Award
Winners, Awards and Commendation Certificates, Eligibility to
Compete for the Award, Assessment Criteria, Assessment Process.
paper - iv : decision making aids
test of significance
Introduction, Errors in Decision Making,
Procedure for a Test of Significance, Significance Level, Tests of
Significance for Testing Means, Comparison of Variability, Certain
Other Tests, Tests on Proportion.
Analysis of variance
Introduction, Analysis of Variance Models,
Concept of Fixed and Random Effects, One-way Classification, Two-way
Classified Data with One Observation Per Cell, Rules for Sums of
Squares and Expected Mean Squares, Two way Crossed Classification
with Interaction, Analysis of Variance with Unequal Sample Size Per
Cell, Two-way Nested (Hierarchical) Classification.
analysis of Covariance
Introduction, The Model, Checking Model
Assumptions and Equality of Slopes, Least Square Estimates, Analysis
Data transformation and analysis
Assumptions in Analysis of Variance and
Regression Analysis, Studying the Validity of the Assumptions, Data
Exercises on test of significance and analysis of
Introduction, Relationship Among Variables,
Purpose of Regression Analysis, Steps in Regression Analysis,
Certain Limitation of Regression Analysis.
Simple Linear Regression
Introduction, Scatter Plot, Covariance and
Correlation Coefficient, Fitting the Best Line, Hypothesis Testing,
Analysis of Variance Approach to Regression Analysis, Confidence
Intervals, Predictions, Regression Through the Origin, Measures of
Model Adequacy, Measures for goodness of Fit for the Simple
Multiple Linear Regression
Introduction, Least Squares Estimation of Model
Parameters, Properties of the Least Squares Estimators, Estimation
of s2, Inadequacy of Scatter Diagram in Multiple Regression,
Confidence Intervals in Multiple Regression, Hypothesis Testing in
Multiple Linear Regression, Tests on Individual Regression
Coefficients, Prediction of New Observations, Measures of Model
Adequacy in Multiple Regression, Standardized Regression
other topics in regression analysis : Polynomial
Regression Models, Orthogonal Polynomials, Indicator Variables,
Variable Selection Procedures, Multicollinearity.
exercises on regression analysis.
paper - v : quality policy, objectives and audits
quality policy management
Introduction, What is Policy Management (PM) ?,
ISO 9001 : 2000 - QMS Requirements, Model for Policy Management,
Policy Deployment, Conclusion, References, Exercises.
design and development of a qms
Introduction, Criteria for Design, ISO 9001 :
2000 - QMS Requirements, Design and Development, Development of
Processes, References, Exercises.
Determination of customer
Introduction, Definition of Requirement, ISO 9001
: 2000 Requirements, Type of Product Requirements, Model for
Identification of Product Requirements, Conclusion, References,
Introduction, ISO 9001 : 2000 Requirements,
Design and Development of Training Process, References, Exercises.
Measurement control system
Introduction, ISO 9001 : 2000 - Requirements,
Terminology, Principles of Measurement Control,
Developing/Implementing Measurement Process, Procedure for Assessing
Measurement System, References, Exercises.
measuring customer satisfaction
Introduction, What is Customer Satisfaction ?,
Process Requirements, Customer Feedback Systems, Customer Feedback
Surveys, Customer Value Measurement, Conclusion, Exercise.
control of quality costs
Introduction, What is Quality Cost ?, Quality
Cost and QMS Standards, Quality Cost Classification, PAF Model,
Goals of A Quality Cost System, System Design, Establishing Quality
Cost System, Process Model, Life Cycle Model, Conclusion,
documenting a qms
Introduction, Requirements of ISO 9001 : 2000,
Hierarchy of Documentation, How Much to Document ?, Responsibility
for Generation of Documents, Control of Documents, Quality Manual,
Procedures, Work Instructions, Documents Needed by the Organisation,
Records, Method of Preparation of Documents, References, Exercises.
implementing qms in an organisation
Introduction, Employer Employee Relationship,
Organisational Structure, Preparing the Organisation for
Implementation, Implementing the Action Plan, Continual Improvement,
audit principles and concepts
Why Audits ?, Principles of Auditing, Quality
Audit, Categories of Quality Audit, Type of Audits, Benefits of
Audits, Stages of an Audit, Auditing Integrated Management Systems,
managing an audit programme
Introduction, ISO 9001 : 2000 Requirements,
Process Owner, Audit Programme, Audit Objective and Scope, Audit
Programme Resources, Audit Programme Procedures, Audit Programme
Implementation, Audit Programme Records, Audit Programme Review,
Competence of auditors
Introduction, Competence, Competency
Requirements, Auditor Evaluation, Maintenance and Improvement of
Competence, Auditor Registration, References, Exercises.
audit planning and preparation
Introduction, Internal Audits, Second Party
Audits, Third Party Audits, Exercises.
Introduction, Benefits of the Checklists,
Adequacy Audit, Compliance Audit, Conclusion, Exercises.
Audit execution part - 1
Introduction, Opening Meeting, Conduct of Audit,
Audit execution part - 2
Introduction, Non Conformity (NC) Report Writing,
Elements of NC Report, Categories of NC's, Audit Team Meeting,
Summary Statement, Closing Meeting, Audit Report, Exercises.
Audit follow up
Introduction, Follow up Process, Effectiveness of
Corrective Action, Exercises.
paper - vi : statistical process control
an introduction to statistical process control
Questions and Answers.
control - basic approach
Principles, Approach for Control, Approach for
estimation of process standard or process
Definition, Procedure for Evaluation, Evaluation
of Process Standard - Attribute Data, Evaluation of Process
Capability - Variable Data.
Graphical Presentation, Maintenance and Usage,
Types, Advantages, Action to be Taken, Approach to Corrective
Action, Responsibility for Control Charts, Economics, Standard
Procedure, Operators' Role.
interpretation of control charts
Pattern of Points - Essential, Out of Control
Situations, Simple Sign and Run Tests.
Specification versus capability
Natural Tolerance, Comparison - Two Sided
Specification, Comparison-One Sided Specification.
Statistical Aspects of Tolerances
Introduction, Relationship between Tolerances of
Individuals and Assembly, Examples.
Standardised 'p' Chart
chart for demerit score
control charts with compressed limits
Concept and Uses, Essential Requirement,
Calculation, Evaluation of Process Capability.
Master control system
Main Features of Master Control System, Master
Control Sheet, Pyramidisation of Information,.
Introduction, Procedure, Application and
Advantages, Analysis, Conclusion, A Case Study, Number of
Observations, Other Applications, Typical Potential.
Control Chart for extreme values
maxima and minima control chart
Introduction, Procedure, Application.
control chart for coefficient of variation
sloping control chart
modified control chart
group control chart
Introduction, Calculations, Graphical
control charts for eccentricity
Eccentricity and its Distribution, Control
cumulative sum charts
Variable : Introduction, Cumulative Plotting,
Decision Criterion for Cusum Charts, Average Run Length, Design of
two sided Control Schemes, Example, Attribute : Control of Number of
Non-Conformities or Number of Non-Conforming Items, Modification
(Unequal Sample Size).
use of probability papers
Binomial Probability : Purpose, Geometrical
Properties, Statistical Properties, Procedure of Estimation of
Percent Non Conforming, Example, Numerical Method, Normal
Probability : Purpose, Technique, Analysis, Estimation, Sample Size.
Harnessing charts for quality improvements
Quality ?, Quality Assurance ? Present Situation,
Desired Scenario, Fineness of a Chemical, KR Dimensions at Positions
R & S, Automotive Components, Conclusion.
paper - vii : environment, health, and safety
guidelines on matters of interest to consumers
Introduction, Who is a Consumer, Some Other
Definitions, The Process of Filing the Complaint, Complaint
Contents, Types of Reliefs to Consumers, The Structure for Consumer
Protection, Role of Product Certification in Consumer Protection,
Consumer Movement of India.
measurement of customer satisfaction
Introduction, Types of Customers, Customer
Requirements, An Elementary Example of Setting a Customer
Satisfaction Index, Initial Market Survey, An Example of Final
Questionnaire for the Customer Satisfaction Index, Customer
Satisfaction for a Service, Class Room Exercise for Customer
Environmental management system
Introduction, Important Environmental
Definitions, Main Principles of Environmental Management System,
Requirements of Environmental Management System, Detailed Comments
on the Requirements, Guidance for the Use of the Specification,
Integration with other Management Systems, Standards on
Environmental Management System, Checking of Environmental
Procedures, Types of Environmental Documents, Environmental Manual,
Operational Control Procedures, Example of Environmental Policy,
Example of Setting Objectives and Targets, Example Environmental
Management Program, Example Emergency Procedure, Example Procedure
on Control of Environmental Records.
occupational health and safety management system
Introduction, Approach, Some Important
Definitions, Standards for the Occupational Health and Safety
Management System, The Core Elements of the Occupational Health and
Safety Management System, Elements and Sub Elements of OHSAS-18001,
Detailed Comments on the Requirements of the Standard.
paper viii - project work
paper ix - inspection quality and sampling plans
introduction : inspection necessity, errors and their sources
Proof of Need, Inspection Defined, Use of
Inspection, Inspection Errors and its Impact, Measurement of
Inspection Errors and its Impact, Sources of Errors.
Assessment, reduction, standardisation and control of visual
Existing Status, Assessment of Magnitude of
Errors, Measures for Standardisation, Benefits of Assessment,
Reduction, Standardisation and Control of Errors of Inspection to
Harmless Levels, Control of Inspection Errors.
assessment, reduction, standardisation and control of measurable
Indices of Measuring Efficiency, An Example -
Measurable Inspection, Sources of Inspection Errors (Non-Sampling).
economics of inspection and its assurance
Introduction, Types of Inspection, How Good or
Accurate Should the Inspection Be ?, How Much to Inspect ?,
Assurance of Quality of Inspection, Benefits, Some Examples of
Typical Commonly Observed Inadequacies of Inspection System,
Elements of System for Assurance of Quality of Inspection, Economy
of Sampling versus One Hundred Percent Inspection, Bulk Sampling.
sampling errors general back ground - attribute
Benefits of Sampling, Validity of Sampling, An
Acceptance Plan ?, Sampling Errors and Associated Risks,
Characteristics of Good Acceptance Plan, Measure of Effectiveness of
Acceptance Plan, The Ideal Acceptance Plan, Types of Acceptance
Plans, OC Curve - Its Parameters, Fallacy of Classical Procedures,
Amount of Inspection, Average Outgoing Quality, Construction of
Acceptance plans - variables
Introduction, Variable Versus Attribute Sampling
Plans, Formulation of Plan, An Illustration, Two Sided
Published sampling plans
Dodge and romig sampling inspection tables
Applicability, Protections Afforded, Minimum
Inspection, Types of Plans Available, Range of Tables, Procedure for
Selection of Tables.
military standard (Mil std) 105 D (Attribute) ISO : 2859 / IS :
Introduction, Classification of Defect, (Non
Conformity), Types of Plans, Procedure for Determining a Plan, When
to Shift from Normal to Tightened Inspection?, When to Shift from
Tightened to Normal Inspection, When to Shift from Normal to Reduced
Inspection, When to Shift from Reduced to Normal Inspection, Other
Military standard 414 (variable)
Basis, Score and Coverage, When to use Tightened
for Reduced Inspection ?, Tables, Illustrations.
Is 2500 part II, (variable)
Chain sampling plan
The Procedure, Efficiency of the Plan, Special
Features, Extension of Chain Sampling.
Continuous sampling plans (C.S.P.)
Introduction, C.S.P. - 1, C.S.P. - 2, C.S.P. - 3,
Parameters of C.S.P. - 1 and the Plans, Multi-level Continuous
item by item sequential sampling plans
Definition, Basis and Calculations, Illustration,
use of frequency distribution and lot plot in acceptance plans
Frequency Distribution, The Shainin Lot Plot
quiz test of inspection
Part - I, Part - II.
paper x - materials management
Functions of Materials Management, Aims and
Objects of Materials Management.
Objectives of Standardisation, Benefits of
Standardisation, Various Aspects of Standardisation, Subjects of
Standardisation, Areas of Standardisation.
Characteristics of Efficient Coding, Methods of
Codification, Benefits of Codification.
Materials requirement planning
Objectives, Definitions of MRP System, System's
Components, Closed Loop MRP System, MRP Problems, MRP and Order
Point Systems, P & Q Systems.
Aims and Objectives, Major Functions, Procurement
Cost, Price, Vendor Selection, Purchase Procedure, Negotiation.
Objectives of Stores Management, Functions of
Stores Management, Type of Stores, Materials Handling, Basic
Approach for Scientific Materials Handling, Inventory Carrying Cost,
Obsolete, Surplus and Scrap Items.
What is Inventory ?, Purpose of Inventory,
Various Types of Inventories, Inventory Control - ABC / VED / SDE,
Definition / Concept, Economic Order Quantity, Demand Forecasting :
An Inventory Control Necessity, Spare Parts Inventory.
Just in time
Philosophy of JIT, Elements of JIT System,
Salient Features of JIT, Implementation of JIT, Comparison of MRP
and JIT, Miscellaneous issue - Limitations / Kanban, Advantages of
supply chain and Logistics
Basic Concept, Essential Features, Various
Issues, Thrust Areas, Logistics Management - Interface, Global
Supply Chain, Strategic Sourcing.
Supplier Identification, Short Listing of
Suppliers, Supplier Development, Supplier Customer Relations,
Supplier Evaluation (Post-Supply), Rating, Monitoring and Control.
Introduction, Value Management - An Overview,
Basic Concepts and Objectives, Benefits, Various Concepts, Worth
Determination, When to Apply Value Engineering, Value Engineering
and Cost Production, Worm Mode, Project Selection, Value Engineering
Checklists for Development of Cost-Effective Alternatives.
paper - xi : advanced statistics
Design of experiments : The Basics
Experiment, Role of Statistically Designed
Experiments, Advantages of Statistically Designed Experiments, Basic
Principles of Experimentation, Randomisation, Replication and Local
Control, Terminology, Statistical Approach to Experimentation.
completely randomised design
Description, When Used, Paired Comparison of
randomised complete block design
Description, When Used, Data Layout, Statistical
Model and Hypothesis, Paired Comparison of Means, Advantages of
Randomised Block Design, Disadvantages, Problems.
Latin square designs
Description, Grouping of Means, Advantages of
Latin Square Design, Disadvantages, Graeco - Latin Square Designs,
Advantages of a Factorial Design, Main Effects
and Interactions, Yates' Method of Computing Factorial Effects,
confounding in factorial experiments
fractional factorial experiments
Analysis using Yates Method, Placket-Burman
Orthogonal arrays & linear graphs
Orthogonal Array, Graphs and their Applications,
Linear Graphs and their Applications, Some Observations on Linear
Graphs, Orthogonal Arrays with For 2" Series, Orthogonal Arrays
for 3" Series, Problems.
quality loss function
Quality Loss Function, Problems.
Signal Factors, Control Factors, Noise Factors,
Outer Noise, Robust Design, System Design, Parameter Design,
Tolerance Design, Signal Noise Ratio, Parameter Design Experiment.
Introduction, The Basic Simplex Method, The
Modified Simplex Method, The Case of Multi-Response.
paper - xii : testing and calibration
Laboratory planning and design
Responsibility of the Client, Laboratory
Planning, Design of Building, Laboratory Fittings, Fire and Safety
Standards Laboratory Environment
Standards (Metrology or Calibration) - Laboratory
Environments, Temperature, Vibration, Humidity, Illumination,
Particulates, Electromagnetic Interference
Laboratory Safety, Foreword, Human Factors,
Energy Factors and Control Strategies, Measures for the Prevention
or Limitation of Laboratory Incidents and Injuries, Provide Time or
Space Separations between Energy and the Damageable, Limiting
Damages Occurring in an Accident, Mechanical Hazards and Controls,
Thermal Hazards and Control Measures, Chemical Hazards and Control
Measures, Electrical Hazards and Control Measures, Fire Hazards and
Control Measures, Safety Management.
Laboratory Stores Management
Laboratory Stores Management, Types of Laboratory
Stores, Design of Stores, The Functions of Storekeeper, The Stock
Book, Purchase of Stores Materials, The Receipt of Goods,
Documentation for Stores, Recording Stock, The Preservation and
Storage of Materials.
Confidence in measurement
Measurement Tractability, Calibration System.
Standard Reference Materials
Definition, Uses of Reference Materials,
International Scenario, National Scene.
Types of Proficiency, Types of Proficiency
Laboratory Information Management system (LIMS)
Forward, LIMS, Laboratory Functions and LIMS,
Analysis or Testing, Reporting, Other Functions.
Automation Versus Mechanization, Laboratory
Automation, Automated Laboratory Information Management,
Relationship Between Laboratory Automation and LIMS,
quality Control and quality assurance in a
The Need to use Testing Laboratories, Objectives,
National Accreditation System in India.
iso/IEC 17025 : 1999 checklist
Measurement System Analysis
paper - xiii : operations research
The Theory of Linear Programming
What is OR ?, Introduction to Linear Programming
Problems, Slack and Surplus Variables, A Graphical Method of Solving
a Linear Programming Problem, Basic Feasible Solutions, The Simplex
Method, Solving a Square System of Linear Equations, Relative Profit
Coefficient, Maintaining Feasibility and Transforming Table, Theory
of Duality, An Interior Approach to Solving a Linear Programming
Problem, Some Modelling Problems.
Transportation and Assignment
Introduction, Basic Matrices of the
Transportation Problem, Triangular Property of Basic Matrices,
Finding an Initial Basic Feasible Solution, The Simplex Algorithm
for the Transportation Problem, The U-V Method, The Problem of
The Theory of Queues
Introduction, Features of a Queuing System, The
Underlying Mathematical Model, The (M, M.1) System, The Model (MMc),
The Model (MMC) with finite waiting time, The Model (MMc) with
Finite Number of Customers Who May Arrive at the Service Counter for
Project Scheduling and critical path methods
Introduction, The Arrow Diagram.
Replacement of Items Whose Performance
Deteriorate Over Time, Replacement of Items that Completely Fail
The Notion of Reliability, Negative Exponentially
Distributed Life-Time, Rayleigh and Weibul Distributions,
Life-Testing, System Reliability.
paper - xiv : optional (Choose any one)
Elective One : Hospital and Medical Services
Health and medical care delivery system, Hospital
Hospital organisation : Planning and Management of supportive and
utility services, Medical services, Nursing services, Dietary
Staff Requirement, Space Requirement, Functions
of the Dietician and Other Staff, Administrative, Clinical
Functions, Educational Functions, Functions of Store Keeper,
Functions of the Head Cook, Duties of the Khidmatgars, Bearers and
Mates, Functions of Masalchis, Modified Diet Scale, Procedure for
Diet Indents/ Issues, Centralised System, Dietary Store Management,
Function of the IPC, Purchase, Supply Orders, Storage and
Distribution, Hospital Dietary Services, Parameters and Check
Points, Food Service Department Activity Flow Chart
Basic Concepts and Principles, Introduction,
Goals for Hospital Pharmacy, Minimum Standard for Pharmacies in
Hospital, Organisation, Policies, Personnel, Facilities,
Responsibilities, Planning and Organisation of Pharmacy Services in
Hospital Pharmaceutical Services in Hospitals, Organisation, Work
Load, Pharmacy Administration Therapeutics Committee, Hospital
Formulary, Purchasing and Inventory Control, Narcotics Control
Introduction, Functional Components of Laboratory
Services, Types of Laboratories, Recent Trends of Development of
Hospital Laboratory Services, Organisation and Planning Hospital
Laboratory, Genera; Principles, Operational Data, Concept of
Practice of Clinical Laboratory Services, Human Resources, Quality
Control, Initial Specimen Handling, Centrifugation, Specimen
Transfers, Objectives of Quality Control, Total Quality Management,
Concepts of TQM, Information Management, Accreditation of Clinical
Imaging Techniques (Basic Concepts),
Introduction, Techniques - Invasive and Non-Invasive,
Electrocardiography (ECG), What is ECG, Uses of ECG,
Electroencephalography (EEG), What is EEG ?, Use of EEG,
Computerized Tomography (CT), What is CT ?, Uses of CT, Magnetic
Resonance Imaging (MRI), What is MRI ?, uses of MRI, Ultrasound
Imaging (US), What is Ultrasound Imaging ?, Uses of Ultrasound,
Planning and Organization of Imaging Services in Hospital,
Introduction, Planning, Physical Facilities, Layout, Organization,
Organization and Staffing, Records, Policies, Radiation Protection.
Hospital Blood banking and transfusion services
Introduction, History of Blood Banking,
Organization and Structure of a Blood Bank, Location and Space,
Standards for Space for Blood Bank, Recruitment of Donors, Blood
Collection, Policy and Procedure, Blood Transfusion Committee,
Staffing and Equipment, Standards for Staff for Blood Bank, Routine
Work, Blood Components Work, Basic Equipment, Equipment Small Items
Blood Bank, Medico Legal Aspects, General Layout of the Blood Bank.
Out Patient Department (OPD), Ward and Emergency
Physical Facilities, Location, Expected Work
Load, Staff, Instruments and Equipment Requirements, Functional
Management, Emergency Services, Ward Planning and Management.
Sterilization supply department
Introduction, Objectives of CSSD, Functions,
Planning and Physical Facilities, Designing, Receiving Clean Up
Area, Storage, Clean Work Room, Sterilisation Area, Sterile Storage,
Working Principles, Staffing, Different Categories of Staff
required, Staffing Pattern, Equipments Required in CSSD, Methods of
Sterilisation, Disposables, Definitions, Quality Control Methods.
Engineering services : Equipment management and hospital
Introduction, Problems and Factors in Management
of Equipment, Equipment Purchasing, Equipment Control, Maintenance
of Equipment, Hospital Engineering Services, Staffing
Hospital linen, laundry services and house
Introduction, The Linen Services, Linen Supply
Planning, Operational Objectives, Circulation of Linen,
Classification of Linen, Laundry Services, Method of Laundering,
Planning and Organisation of Mechanical Laundry Services, Location
and Space, Laundry Design, Material and Decor, Mechanical
Considerations, Staffing Pattern, Operational Aspect of Laundry,
House Keeping, Brief Account of Housekeeping Function.
Introduction, Type of Transport System, Planning
of Transport, Functional Transport.
Operation theatre services
Introduction, Functional Principles, Definitions,
Minimise Risk of Infection and Cross-Infections, Location and Size
on Operation Theatres, Design of the Department, Disposables,
Operating Room, Programming and Co-ordination of Work Schedule,
Operation Theatre Practices, Equipment and Materials, Staffing
Pattern, Training and Teaching, Administration, Important Aspects to
be Handled is the Medical Legal, Repair and Maintenance, Formulation
of Policies, Records, Public Relations.
Hospital Supply system (Stores)
Introduction, Classification of Store Items,
Demand Estimation, Procurement, Receipt and Inspection, Storage,
Condemnation and Disposal of Items, Flow Diagram for Hospital
Post Mortem (Mortuary) Services
Introduction, General Consideration for Planning,
Locations, Space for Post-Mortem Wing/Building, Equipments,
Recommendations According to Bed Strength, Personnel, Review of
Recommendations made by Ministry of Home Affairs in 1973 Regarding
Staff, Policy and Procedure in Mortuary Services, Legal Procedure,
Court of Law, Medical Law, Ethics, Negligence.
Medical Record Department
Introduction, Planning and Organisation of MRD,
Medical Record Forms, Numbering System in MRD, Budgeting,
Importance-Purpose of Medical Records, Role of Medical Record
Department in Medical Audit, Quality of Medical Records, Retrieval
of Medical Records, Retention of Medical Records, Confidentiality of
Medical Records, Safety of Medico-legal Records, Application of
Computers in Medical Record Department, Integrated On-Line Hospital
Introduction, Definition and Concept of Medical
Audit, Quality Assurance, Issues and Pre-requisites for Medical
Audit, Implementing Medical Audit.
Hospital Waste Disposal system and technology
Introduction, Hospital Waste, Types of Wastes,
Quantity of Waste, Waste Management in the Hospital, Waste Storage
Methods and Colour Coding for Hospital Waste, Transportation of
Wastes to Secondary Storage Area for Final Disposal, Waste Requiring
Special Disposal, Final Disposal of Waste, Standards for
Incinerators and Autoclaving, Equipments for Proper Disposal of
part C : Quality Management and Quality
Assurance in Hospital Services
General Considerations Performance system
General Consideration, Customer Considerations,
Identifying Relevant Information and Data, Performance Requirements,
Parameters - General Performance.
performance parameters in casualty of OPD and Inpatient Service
Including nursing care
Basic Resuscitation Equipment, Time-gap, Escort
for Patient, Receptionist, Waiting Hall, Waiting Period before being
First Seen/Assessed by Doctor, Information of Possible Delays,
Waiting time for Treatment/Advice/Radiological/Laboratory
Investigation, Time Spent in Emergency, Department, Adequate
Instructions, Opinion Regarding Arrangements, Performance Parameters
and Norms, Medical Care, Nursing Care, Ancillary Care.
Performance Parameters and Norms for Diagnostic services
Lab Diagnostic Services, Imaging Diagnostic
Services, ECG Services, Blood Transfusion Service.
Parameters in house keeping, linen and laundry maintenance
Waste Management, Sanitation and Hygiene,
Maintenance Function, Safety and Security Function, Rodent and Pest
Control, Linen Management, Horticulture and Landscaping, Procedure
Manual, Linen Laundry Services.
Parameters in Central Sterile Supply Department (CSSD)
Parameters in Hospital dietary services
Location, Demand Estimation, Selection and
Procurement of the Kitchen Stores, Receipt, Storage, Preservation
and Issues, Maintenance of Kitchen Appliances, Preparation of Food,
Distribution of Food, Disposal of Refuse and Waste, Patient
Parameters in hospital supply system (Stores)
Types of Store Items, Demand Estimation,
Procurement of Store Items, Receipt and Inspection, Storage,
Condemnation and Disposal of Items, Quality Control.
Parameters in transport services
Type and Number of Transport, Trained Drivers,
Supervision, Preventive Maintenance, Maintenance of Logbooks,
Vehicles Break Down Report, Quality Control.
Parameters in equipment management
Planning of Equipment, Procurement, Utilization
of Equipment, Repair and Maintenance, Condemnation and Disposal,
Elective Two : Documentation and Information
Information Age, The Digital Revolution.
Definition of Information, Measure of
Information, Information Entropy, Summary.
Communication Process Model, Signal, Attenuation
and Noise, Power Measure, Telecommunication Links, Electrical
Communication, Optical Communication, Radio Communication, Satellite
Documents, Facts of Documentation, Documentation
Practice, Abstracting and Indexing, Documentation Services,
Documentation Standards, Summary.
Guiding Factors for Libraries, Library Functions,
Cataloguing Circulation, Acquisition, Serials Control, Technical
Processing, Library Administration, Library Services, Summary.
Features of a Digital Document, Digital
Fundamentals, Digital Text, Digitising Documents, Digital Sound,
Digital Video, Legality of Digital Documents, Summary.
it in libraries
Information Technology, Information Handling,
Library Categorisation, Automated Library, Networked Library, Mixed
Media Library, Digital Library, E-Library, Virtual Library, Summary.
networked information society
The World in Transition, Macro Shifts in
Lifestyle, Characterisation of NEIS, Machine Translation, Virtual
Internet Today, Information Infrastructure
Levels, B-ISDN, Technology Options, Copper Cables, Optical Fibres,
Communication Satellites, Short-Haul Radio, Technology Convergence,
statistical analysis system
Elective Three : automotive components
fundamentals of advance product quality planning for automotive
Organize the Team, Define the Scope, Team-to-Team
Training, Customer and Supplier Involvement, Simultaneous
Engineering, Control Plans, Concern Resolution, Product Quality
Timing Plan, Plans Relative to the Timing Chart, Business Plan /
Marketing Strategy, Product / Process Benchmark Data,
Product/Process Assumptions, Product Reliability Studies, Customer
Inputs, Design Goals, Reliability and Quality Goals, Preliminary
Bill of Material, Preliminary Process Flow Chart, Preliminary
Listing of Special Product and Process Characteristics, Product
Assurance Plan, Management Support, Product Design and Development,
Design Failure Mode and Effects Analysis, Design for
Manufacturability and Assembly, Design Verification, Design Reviews,
Prototype Build - Control Plan, Engineering Drawings (Including Math
Data), Engineering Specifications, Material Specifications, Drawing
and Specification Changes, New Equipment, Tooling and Facilities
Requirements, Special Product and Process Characteristics,
Gages/Testing Equipment Requirements, Team Feasibility Commitment
and Management Support, Process Design and Development, Packaging
Standards, Product/Process Quality System Review, Process Flow
Chart, Floor Plan Layout, Characteristics Matrix, Process Failure
Mode and Effects Analysis, Pre-Launch Control Plan, Process
Instructions, Measurement Systems Analysis Plan, Preliminary Process
Capability Study Plan, Packaging Specifications, Management Support,
Product and Process Validation, Product Trial Run, Measurement
Systems Evaluation, Preliminary Process Capability Study, Production
Part Approval, Production Validation Testing, Packaging Evaluation,
Production Control Plan, Quality Planning Sign-Off Management
Support, Feedback, Assessment and Corrective Action, Customer
Satisfaction, Delivery and Services.
control plan methodology for automotive supply chain
Overview, Quality, Customer Satisfaction,
Communication, Control Plan Methodology.
improving the automotive supply chain
Collaborate to Survive, Implement New Process -
Now, Create Perfect Pull Mechanism, Planning is Non Old-Fashioned,
Share and Shield, Focus e-Procurement on Value, Make the Most of IT
Investments, Make e-Business Work, Start Your Engines.
lead enterprises the only solution for automotive supply chain
The Meaning, Current Scenario, The Wastes, How to
quality system assessment for automotive supply chain
The Assessment, Assessment by the Customer, Third
Party Assessment, Assessment Process, Audit Findings, Definitions
used in the Assessment Process, Evaluation Process for using
Recommended / Not Recommended Method, Reporting of Audit Findings,
Process for Second Party Assessment.
potential failure mode and effects analysis for automotive
Introduction to Failure Mode Effect Analysis,
FMEA Implementation Timing, Applicability, Initiation and Follow-up,
Type of FMEAs, Design Potential Failure Mode Effect Analysis, System
FMEA Scope, Subsystem FMEA Scope, Component FMEA Scope, Potential
Failure Mode, Potential Effect(s) of Failure, Severity(s), Suggested
Evaluation Criteria, Classification, Potential Causes(s)/Mechanism(s)
of Failure, Occurrence(O), Suggested Evaluation Criteria, Current
Design Controls, Detection(D), Risk Priority Number, Recommended
Action(s), Process FMEA, Development of a Process FMEA, Potential
Failure Mode, Potential Effect(s) of Failure, Severity(s), Suggested
PFMEA Severity Evaluation Criteria, Potential Cause(s)/Mechanis(s)
of Failure, Occurrence(O), Suggested Evaluation Criteria, Current
Process Control, Detection(D), Recommended Action(s).
introduction to gemba Kaizen for the automotive sector
Kaizen, What is Gemba Kaizen, Management of Gemba
Kaizen, The Kaizen Process, Kaizen Vs. Innovation, The Five Gemba
Principles, Kaizen Data Sheet, Measuring Organisational Climate for
Need for Change, What is 5 S ?, Objectives of 5
S, Introduction to the Five Pillars of 5 S, Five S, How Long We Can
Carry on with "Unnis Bees Ka Fark Hai".
Positive work attitude
paper - xv : computers and softwares
introduction to sas
Introduction, Versions of SAS, An Overview of SAS
Software Products, Base SAS Software, SAS/ACCESS Software, SAS/AF,
SAS/ASSIST, SAS,CONNECT, ASA/EIS, SAS/ETS, SAS/FSP, SAS/GIS, SAS/GRAPH,
SAS/IML, SAS/INSIGHT, SAS/IntErNet, IT Service Vision, SAS/LAB, SAS/MDDB
Server, SAS/OR, SAS/QC, SAS/Share, SAS/Spectra View, SAS/STAT, SAS/TOOLKIt,
SAS/Warehouse Administrator, Highlights of SAS Capabilities,
Highlights of SAS Statistical Procedures.
Means in SAS for windows
Introduction, File Menu, Windows Menu, Help Menu,
Pop-up Menus, Navigating through SAS for Windows, The
Explorer/Results Windows, The Program Editor, The Enhanced Program
Editor, The Output Window, The Log Window.
data import, analyst application and data transformations in sas
Introduction, Data Import, Creating a SAS
Library, Using the Import Wizard, The Analyst Application, Data
statistical analysis using sas
Introduction, Frequency Analysis, Summary
Introduction, SAS Language Conventions, Writing a
SAS Program : the DATA Step, Organizing Data for Analysis, Data
Statement, Infile Statement, Input Statement, Datalines Statement,
If-Then and SAS Functions, label Statement, proc format Statement,
RUN Statement, Comment Statements, Writing a SAS Program : the PROC
Step, FREQ Statement, CORR Statement, ENDSAS Statement, Writing and
Executing a SAS Program, Writing a SAS Program, Executing a SAS
Program, Sample Data Sets, SAS Data Sets, Using SAS/GRAPH, SAS
Sample Library, Histogram with Fitted Normal Curve, Creating Normal
Probability Plot, Basic Pareto Chart Using Raw Data, C Chart (SHWCCHR),
Fractional Factorial Design with Blocks (ADXFRAC3).
working with the sas system (v 8) points and click approach
Introduction, Various Windows of the SAS System
Revisited, Explorer Window, Program Editor Window, Log Window,
Output Window, Results Window, Using SAS Windows Features, Getting
Help in the SAS System, Exploring Files in SAS, Working with SAS
Libraries, Working with SAS Programs, Accessing and Managing Your
Data, Presenting Your Data, How to Create a Basic Report, Analysing
other statistical packages
Introduction, SPSS - An Overview, Starting SPSS,
Entering Data in SPSS, Opening a Data File, Variable Names and Value
Labels, Inputs of Data set into SPSS Data Editor Window, Menus in
SPSS, The Descriptives Procedure, The Frequencies Procedures,
Regression Analysis using SPSS.
Introduction to Java
Introduction, History of JAVA, Advantages and
Disadvantages of JAVA, The JAVA Interpreter, Installing JAVA, Sample
JAVA Program, JAVA Virtual Machine, Applets, Starting Notepad,
Running the Program, Some Basic Terminology.
Introduction, Variables, Declaration of a
Variable, Syntax of Variable Declaration, Assignment Statements,
Assignment Statement Syntax, Expressions, Constants, Keywords,
Separators in JAVA, Operators, Narrowing and Widening, and Casting,
Flow of Control, Boolean Expressions and more Operators, Altering
Flow of Control : Conditions and Loops, Switch Statements, Simple
Loop Mechanisms, File Input and Output.
object oriented programming
Introduction, Methods, Variables vs Objects,
Instantiation, Encapsulation, Public and Private, Constructors,
Static, Print and PrintIn - and the 'System.out' Object, Strings,
Concatenation, Escape Sequences, Creating Objects, Packages, Static
Methods : Invoking without Instantiating, Method Overloading.
applets and graphics
Introduction, Applets, Packages, Paint() Method,
An Example Applet, Executing the Applet on the Web - An HTML Primer,
Graphic Object, Applet Methods, Drawing Rectangles, Glossary of
Definitions Used in JAVA.
xvi : master's thesis
For both paper number 8 and 16 project work
related to quality methodology and systems, quality planning,
assurance, auditing, statistical quality control, conformity
assessment, quality circles, decision making aids, environment,
health and safety, materials management, testing and calibration
laboratories, TQM related to finance, banking, health, education,
publication, hospitality, documentation, automation, science and
technology, industry and service organisation, has to be completed
in First and Second Year respectively. The topics mentioned below
are illustrative and not exhaustive. Related topics on ISO 9000 -
2000, ISO 14000 may also be selected by the students in consultation
with the University.
• Application of Materials Management for TQM
• Auditing Process for ISO 9001 : 2000.
• TQM Approach for improvement in Quality
• Implementation of QS 9000 in an automotive
• Environment Management System based on ISO
• Good manufacturing practices in chemical
bulk drugs factory.
• Role of Information Technology in Hotel
Management Systems (Front Office Management).
• Perception of TQM in the Deptt. of
Administrative Reforms and Public Grievances, Govt of India.
• Quality Assurance Order for Coast Guard Air
• Quality Management System of a Testing
• Total Quality Assurance Systems in TTK
• Trend Analysis in Biotechnology Plant for
water for injection.
• Design change request analysis.
• Total Quality Management in Health
• Quality Manual Production.
• Development of methodology of estimation of
uncertainty in calibration.
• Environmental Health and Safety in Chemical
• Business Process Re-engineering.
• Statistical Quality Control in PHWR.
• Implementation of ISO standards and HACCP
in Food Industry.
• Training Report on Quality for Yamaha Motor
• Implementation of ISO 9000 series 2000
version in SAIL/VISP Bhadravati.
• Application of TQM to the e-publishing
industry with emphasis on process chart.
• Guidance on Preparation of Laboratory
• Performance Rating of Boilers in a Chemical
• HR guidelines for implementing ISO 14001
environmental management system
• The study of working capital management of
Gagal Cement Works